H2 2020: The State of E-Commerce in Belgium

H2 2020: The State of E-Commerce in Belgium


Posted on September 14th 2021, 12:31:11 pm


Category: Analytics
Belgium State of E-Commerce

(Click here to of the infographic)

Previously, we examined the state of e-commerce in the , , and Southeast Asian countries like , , and for the second half of 2020. We also kicked off our analysis with the . This week, we are taking a closer look at the state of e-commerce in another European country — Belgium.

The e-commerce market in Belgium is the and is expected to generate by 2021. There were reportedly in Belgium due to the COVID-19 pandemic.  

During the first wave of COVID-19, both the Netherlands and Belgium experienced a . In October 2020, Belgium announced that it as it had the highest infection rate in Europe as the second wave hit the country. So how did this affect the state of e-commerce in Belgium during the second half of 2020? 

Deliveries in Belgium take an average of 1.2 days before first delivery attempt 

Benchmarking against other European countries like , and , e-commerce parcels in Belgium seem to have a shorter transit time of 1.2 days before first delivery attempt. 

A by Statista found that 82% Belgian consumers were shopping domestically, and 65% from other European countries. With domestic deliveries having a relatively quick average delivery time of 1.2 days and most consumers making domestic purchases, it does seem that consumers were still able to receive their parcels on time despite the pandemic. 

Even during the holiday shopping season, there was not a tremendous change in transit time. Belgium’s national postal operator was with 4,000 seasonal workers and 2,000 fleet to boost its operations during the peak season.

Parcels in Belgium have a 92% success rate at first delivery attempt

As the second COVID-19 wave struck Belgium, another was announced to curb the spread of the virus. and gatherings were limited to a maximum of 4 persons. The government also advised everyone to refrain from all social interactions as much as possible; slim chances of consumers missing their deliveries.  

It was therefore no surprise that delivery success rates remained relatively high at 92%, similar to what we have previously observed in our past analysis. 

10.1% of parcels were delivered to collection points

In November last year, one of Belgium’s largest postal and logistics companies, , offered retailers a in its post offices to help alleviate the overwhelming number of e-commerce orders and deliveries. 

“In this way, the seller can concentrate fully on selling and processing, without having to worry about delivery or assigning staff to a collection point. Local post offices thus become a storage space and a local collection point for SMEs,” Bpost explained in a .

With this new pickup service, consumers are able to receive notifications about their parcels and pick them up when they are ready. 

“Post offices relieve local traders of the headache of putting their digital sales into practice. In addition, this makes it easier for consumers to make local purchases despite the confinement.”

How will the state of e-commerce for Belgium change in 2021?

Fast forward today, Belgium seems to have loosened its pandemic restrictions; indoor dining in restaurants are now allowed with the increase in vaccination rates. Will the state of e-commerce and change now that more consumers are vaccinated and are ?

For more exclusive reports, insights, and interviews on the latest updates in e-commerce and logistics, or join our community as a member.